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(info) Problem

(tick) Possible Solutions

(blue star) Considerations

Search template keeps turning on/off incorrect inventory (For Example: New vs Used, Vehicles out of stock still active, all ad groups are turned off)

  • Review template destination URL verify for accuracy (Correct CMS format, ad group structure matches URL Structure)

  • Review template filters ensure nothing conflicts

  • Review Adwords activity in backend, see if you can identify any discrepancies, test ad urls to ensure landing correctly

Missing RSA Ads [OR] No Ads

  • Auto Templates Look at template errors and look for API Issues.

  • Most common issue is that the client has not correctly set-up ad customizers inside Google Ads. Capitalization Matters

  • Google ads requires attributes and file names to match exactly.

  • For Customizer fille make sure reference in ads and file name match exactly. “vehicles” vs “Vehicles”

  • Customizer is same example “Min_Price” vs “min_price”

  • Character limit has been reached so ads will not be pushed (Ensure client is using alternate ad copy)

  • Error Message: The error code not in this version

  • Error Message: Too Long

Ads/Campaign not running

  • Verify the default bid was adjusted off of $.01

  • Verify ad groups have active ads

Reference: “No Ads”

Hoot Email Alert: No eligible campaigns in Google Ads for Hoot Monitor management !

  • Most Probable solution employee who originally authenticate advertiser either changed their access or left the company and is no longer an admin

  • Check authentication Status, Have client set authentication at client level

  • Check to make sure campaigns are active

  • Ensure campaigns have IM_Include label attached

  • Error Message: No eligible campaigns in Google Ads for Hoot Monitor management !

  • Campaigns usually shut iff at the end of the month due to reduced budget which will flag this error

  • If using auto templates just make sure the associated campaign have the label.

Hoot Email Alert: Wrong VDP’s

  • Our system detected the vehicle VDP being passed to us is different than the advertiser domain.

  • Client must contact the Web-provider to fix.

Usually associated to URL redirects CMS change or Dealership Sale