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  • Assign Ticket to Responsible CSR

  • CSR will ensure the Agency is created inside Jira Customer Portal under “Organizations.”

  • Communicate with Salesperson using Teams inside the ticket to coordinate time and training details.

  • Create Sub task for the following

    • Sales to Schedule Call

    • Multiple Product Training Assignments (If multiple products support will be needed from other team members)

    • Team will need to coordinate Multiple Sessions. Recommend using the internal calendar for tracking purposes.

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