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Dynamic Video ads are uploaded to Facebook directly via API. This means, there will be no VAST tag output for this distribution method. |
Support Integration
In HootVid, navigate to the header bar and select “Contact Support”.
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This support request can also be done by visiting our Customer Service Portal directly: https://hootinteractive.atlassian.net/servicedesk/customer/portals |
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Page & Access Requests
A support ticket will be created upon completion of the form. Our support team will respond with updates on this ticket.
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The request for access may not be sent immediately. Expect to see the request within 24 hours from our iMonitor account (or iMonitor 2). If you need assistance with the approval process, please refer to Meta’s internal documentation: |
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Support Setup
After both requests are approved, our support team will assist you with creating your Dynamic Video ad and save it as a draft. You will then be able to make whatever updates you’d like to the ad and Facebook Settings before rendering. Again, all correspondence will be done via the previously mentioned support ticket.
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