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General Troubleshooting + FAQs

General Troubleshooting + FAQs

Owned by Justin Shackelford
Last updated: Mar 06, 2025

General Website Issues

If you are experiencing general issues with the HootVid interface, please see the following troubleshooting steps:

  1. Check your browser for extensions that might be negatively impacting the site.

    1. Ad blockers, screen recorders, dark mode, etc. (Mainly anything that can change the format of the page)

  2. Clear browser cookies/cache.

Most issues are solved via the first two methods. Proceed further if unsuccessful.

  1. Reboot your machine

    1. Computers are often left on for extended periods.

  2. Try accessing the HootVid interface on another computer or browser. If the issue cannot be replicated, then the issue is local, and cleanup/reinstallation is most likely needed with your tech team.

If the issue is still unresolved, it is most likely a bug. Please reach out to your account representative or support@hootinteractive.com for further support.

Trouble Logging In?

If users have an existing Hoot account, the same login can be used in the HootVid platform. Login issues for existing users can usually be troubleshooted by clearing cache, and logging in again.

  1. Clear browser cookies/cache.

  2. Reset password: Hoot Password Recovery

  3. Clear browser cache again.

  4. Login: Hoot Login