HootVid alerts users within the platform as well as via email for critical errors. Users will also receive notifications when a scheduled ad deactivation date is approaching in the next 3 days. Users can view current errors or warnings by checking the Render Status of their ad and past errors or warnings by checking the Render Archive while editing an ad.
Alerts Panel
Users can also view all errors and a historical log of their alerts via the Alerts Panel.
In HootVid, navigate to the header bar and select “Settings”. Select “Alerts”.
If your error alert does not provide an explanation or resolution steps, please reach out to support.
Adjusting Alert Notifications
Users may adjust their notifications settings (per user).
In HootVid, navigate to the header bar and select “User Management”.
On the right-hand side, select “Users”.
Select the “Notifications” tab on the top to edit your notification settings, then “Save”.
Error Alerts: All kinds of errors across all the application but mostly rendering errors
Warning Alerts: Non-critical errors
Deactivation Alerts: Notification sent 3 days before a Video Ad or Advertiser is deactivated
Only Own Action Alerts: Only alerts from your own actions (E.g. Being the last editor of a Video Ad)