If you are experiencing any issues with the HootVid interface, please see the following troubleshooting steps:
Check your browser for extensions that might be negatively impacting the site.
Ad blockers, screen recorders, dark mode, etc. (Mainly anything that can change the format of the page)
Clear browser cookies/cache.
Most issues are solved via the following troubleshooting steps. If either of the first two steps were unsuccessful, proceed further:
Reboot your machine
Computers are often left on for extended periods.
Try accessing the HootVid interface on another computer or browser. If the issue cannot be replicated, then the issue is local, and cleanup/reinstallation is most likely needed with your tech team.
If your issue is still unresolved, it could also be a system bug. Please reach out to your account representative or to support support@hootinteractive.com.