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  1. Reboot your machine

    1. Computers are often left on for extended periods.

  2. Try accessing the HootVid interface on another computer or browser. If the issue cannot be replicated, then the issue is local, and cleanup/reinstallation is most likely needed with your tech team.

Note

If your issue is still unresolved, it could also be a system bug. Please reach out to your account representative or to support support@hootinteractive.com.