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HootVid Client Service Guide

HootVid Client Service Guide

Overview

Since moving our dynamic video product into its own self-service platform, our support needs have largely changed. With the agency in the hands of our users, we no longer need to rely on technical expertise when creating each individual ad unit. We are now focused on assisting users within the platform as well has fulfilling managed service requests.

Issues

  1. Login Troubleshooting

  2. Indexing Requests

  3. Error Resolutions

  4. Managed Service

  5. Facebook Distribution

  6. Media File Adjustments

  7. VAST Tags & Reformatting

  8. VO Requests

  9. Custom Templates

  10. GeoVAST