/
HootVid Alerts

HootVid Alerts

There are two types of alerts in the HootVid platform:

  1. Errors

  2. Alerts

It is important to note that Errors will prevent videos from rendering, while Warnings do not.

In order to troubleshoot alerts, please use the following key to find the associated meaning. Some alerts can be handled on the support side, while others will require assistance from the dev team.

Errors

Alert Message

Meaning

Alert Message

Meaning

Data source error Missing filter column “{attr}“:

The source was modified and the column used in the filters is no longer available.

Data source error: This source does not returns a downloaded file in one of the following supported types: CSV, JSON, XML, Excel

The source is broken or failed to get the data.

Data source error: Empty Image URL in ”{column}” row “{row}“

One of the source rows containing the image URL has missing values.

Data source error: Invalid URL in row ”{row}” column “{column}“

One of the source rows containing the image URL has invalid values.

Data source error: Column ”{column}” not found

Column not found in the source.

Data source error: Empty data source:

Empty source, probably, because of the filters.

Facebook upload error: {fb_message}:

Facebook specific errors.

Image URL error: Error downloading image “{image_url}“:

Error downloading image from source, probable causes: Wrong link, Forbidden access(403), Not found(404).

Rendering error: A dynamic image element cannot be blank:

A dynamic image input is blank.

Rendering error: All dynamic elements are blank:

At least one dynamic input must be set to render a video.

Warnings

Alert Message

Meaning

Alert Message

Meaning

Data source warning: Column ”{column}” contains empty data:

The source contains empty data. This is only applied to text fields.

Data source warning: Insufficient records. To prevent errors, we have looped the data until additional records are added:

The source data has fewer records than the template's minimum records.

File warning: The main video asset is missing:

Self-explanatory.

Rendering warning: The rendered video has no sound at all:

Self-explanatory.

VAST Tag update error: The VAST Tag data could not be updated correctly:

There was an error on Extreme Reach and the VAST Tag was not updated correctly.

Data input warning: Countdown deadline “{value}” has already passed:

Countdown was set in an input and the deadline already passed.

File warning: The duration of the main video asset is shorter than the template duration:

Self-explanatory. This one is going to be an error.

 

Related content